Customer service week is during the first week of October and an important time to reach out to both employees as well as customers in order to show your appreciation.
The first week of October means customer service week, a time of the year when businesses all across the country have the chance to learn and convey the meaning of customer appreciation and just how valuable communication is. While many people have never even heard of customer service week, others are quite adamant about getting into the spirit of it and doing everything they can to change their work environment is a positive way. Many people do things like evaluate how every day tasks can get done faster and more efficiently. There are no specific activities or things that businesses are supposed to do, so most companies get creative and come up with their own ideas.
A big part of customer service week is boosting the overall morale among workers. This can mean setting new and exciting company goals or bringing in a motivational speaker to help get things going. According to psychotherapist, Dee Cohen, "Many of the complaints in psychotherapy are related to feelings of not being valued as an employee and being on the edge." Often times during this week businesses offer rewards and incentives to those employees who demonstrate a higher standard of service and also provide encouragement and support to all staff. It is a time of completely revamping the work environment and taking a second look at how exactly things are running and what aspects can be improved upon. It is a way to both reward employees and customers by the use of items such as inexpensive but quality booklets such as the one at http://www.outside-the-box.net, gourmet foods, gift cards or other items.
Some businesses decide to have parties to include all of the different clients and departments which help to run the entire company on a daily basis. Its a way of getting staff together and socializing while at the same time coming up with good ideas as to how to improve business operations and customer service. Dee Cohen suggested, "This week should be a time to help employees feel valued and this in turn will help customers feel special as well." Having talks on dealing with angry customers can be useful for employees to develop new ways to approach customers and develop more compassion. In addition to staff socializations, many businesses have goodies for customers and clients during the week.
It is truly a week to give thanks and appreciation all those who make the business function. Businesses all across the country are always coming up with new ways to celebrate it, and celebrations include pinics, hosting a free yoga class and giving out service awards to all employees.
Having a gift for customers is also important during the week. This demonstrates the companys interest in their clients and customers.. For instance, the How to Stay Balanced During Stressful Situations booklet, available in bulk at http://www.outside-the-box.net is an inexpensive way to thank customers and give them something of value. Stress is something that everyone tries to eliminate and a handy list of techniques is very appreciated. Other ideas include special discounts, gift baskets, movie tickets and mugs.
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